FAQ
Where is Eclectic Water Works and Sewer Department located?
507 Main Street
Eclectic, Alabama 36024
Office: 334-541-2840
Fax: 334-541-4478
Email: waterandsewer@townofeclectic.com
What are the office hours?
Office Hours
Monday – Friday
8:00 am – 4:00 pm
Who do I call in case of an emergency water situation after hours?
How do I report a water leak?
All emergencies are to be directed to the Eclectic Water Works and Sewer Department Office at 334-541-2840. After or before normal business hours our emergency service will assist you. When calling with an emergency, please provide the following information to the person to whom you are reporting:
Your name, service address, specific nature of the problem, time the problem began or was discovered, a telephone number you can be reached at-incase additional information is needed from you.
Emergencies may consist of, but not limited to, the following:
Identified or suspected leak, dirty water or air in waterlines, low water pressure, volume or *no water.
*Having no water due to disconnection of service for non-payment will not be considered a bona-fide emergency. Service will not be restored after hours without a $50.00 after hour charge
What are the fees to establish water service?
The activation fee, tap fee, impact fee and bore fee are non-refundable. The meter deposit is held on the account until the account is final. The meter deposit will be applied toward the final bill; you will then be refunded any credit amount remaining on your account. (Accounts prior to 01/01/2020)
Meter Deposit (no longer required as of 01/01/2020)
Residential $ 50.00
Rental $ 75.00
Commercial $ 100.00
Activation Fees as of 01/01/2020 (non-refundable)
Residential owner $ 100.00
Residential rental $ 125.00
Commercial $ 125.00
New Service Taps:
¾” Tap Fee $ 1500.00
1” Tap Fee $ 2000.00
2” Tap Fee $ Cost To Be Determined
6" Tap Fee $ Cost To Be Determined
Impact Fee For New Tap $ 1000.00 Residential
$ 1500.00 Commercial
Road Bores & Openings $ Cost To Be Determined
What are the fees to establish a sewer connection?
Activation Fees as of 09/19/2023 (Sewer Only - Non-Refundable)
Residential Homeowner $25.00
Residential Rental or Commercial $35.00
New Service Taps:
Residential - Tap Fee $ 1500.00
Impact Fee $ 1000.00
Commercial - Tap Fee $ 2500.00
Impact Fee $ 1000.00
Road Bores & Openings $ Cost To Be Determined
All customers within 200 feet of the sewer will receive a minimum sewer charge on their water bill. If a customer is hooked to the sewer, the usage is based on water consumption.
By law, not everyone is required to pay the tap fee for sewer connection. Those persons considered to be of low-and-moderate income are exempt from this fee. Low-and-moderate income is determined by your combined annual household income from all sources for the previous year. To be exempt you must provide evidence of your household income to the Water Works and Sewer Department. Such information will be held in the strictest confidence. Suggested evidence would be your most recent tax return.
Each customer will be responsible for hiring a duly licensed plumber of his own choosing to connect the sewer line from the lateral to the house or commercial structure. That plumber is responsible for connection as required by the Town. The Eclectic Water Works and Sewer Department must inspect all lines before they are covered up. The plumber must supply a sketch of the sewer connection to the Town.
What forms of payment do you accept?
Eclectic Water Works and Sewer Department accepts checks, money orders, cashier checks, cash and debit/credit cards with customer paying minimum vendor fee.
When is my water meter read?
Meter reading begins on the 15th of each month, unless the 15th falls on Saturday, Sunday or a Holiday. Meter reading will then begin on the following business day. All meters are read each month. Errors do occur – if you feel your bill is higher than normal, please don’t hesitate to call our office at 334-541-2840 and ask to have your meter reread. The earlier we are notified of any problems, the sooner the problem can be corrected.
When is my water bill due?
Bills are due by 4:00 pm on the 10th of each month. If the 10th falls on a Saturday, Sunday or Holiday, bills are due by 4:00 pm the first business day following the 10th of the month.If we do not receive payment by 4:00 pm on the due date, there will be a 10% late charge added to your account. To avoid late charges, we must receive your payment in the office by 4:00 pm on the due date. Mailed payments must be received in the office by the due date. There is a drop box located to the left of the entrance drive for your convenience. The drop box is checked once during normal business hours, with the exception of the bills due date, it is then checked in the morning and at 4:00 pm. Payments placed in the drop box after 4:00 pm on the due date will be considered late and will have a late fee applied. The Water Works and Sewer Department will not be responsible for cash put in the drop box or sent in the mail. We ask that you only pay cash when paying in person and will be given a receipt for your payment.
Who do I call after hours if my water has been disconnected?
After or before normal business hours please call the Eclectic Water Field Operator at 334-580-7556. When calling with an emergency, please provide the following information to the person to whom you are reporting:
Your name, service address, specific nature of the problem, time the problem began or was discovered, a telephone number you can be reached at-incase additional information is needed from you.
Service will not be restored after hours without paying account total due, plus a $100.00/$125.00 activation fee and a $50.00 after hour fee, if applicable
Bank draft/ACH is the most preferred method of payment followed by checks and money orders. If you would like to sign up for bank draft/ACH, please contact the Water Works office.
Eclectic Water Works and Sewer Department staff members will be in the office daily to answer questions from 8:00 am – 4:00 pm. You may contact us at 334-541-2840.
Welcome to Eclectic Water Works and Sewer Department
Eclectic Water Works and Sewer Department was incorporated in 1959. The overall mission of this department is to provide safe and clean drinking water to our customers.
Eclectic Water Works and Sewer Department maintains approximately 600 miles of PVC waterlines and 10 miles of ductile iron waterlines. EWW&S currently services about 1700 active water meters, of which 81 are commercial accounts. The department has three storage facilities which include a 300,000 gallon elevated tank, a 200,000 gallon elevated tank and a 75,000 gallon elevated tank. Central Elmore Water and Sewer Authority and City of Tallassee Gas and Water are the two outlets of which EWW&S purchase water.
507 Main Street
Eclectic, Alabama 36024
(334) 541-2840 office
(334) 541-4478 fax
Email: waterandsewer@townofeclectic.com
Water Works & Sewer Webpage:
Welcome to Eclectic Water Works and Sewer Department
Eclectic Water Works and Sewer Department personnel:
Gary Davenport, Superintendent
Betty Stroud, Office Manager
Dawn Hamilton, Utility Clerk
James Taylor, Field Operations Manager
Stephen F. McDonald, Wastewater Operator
Chris George, Field Operator
Copyright © Town of Eclectic, Eclectic AL, 36024.